About This Architecture

Municipal ERP powered by Dynamics 365 Business Central integrates finance, utilities, permitting, and payroll into a unified system of record for government operations. Internal staff and external citizens authenticate via Microsoft Entra ID with SSO, RBAC, and MFA before accessing core ERP, Power Platform digital services, and municipal extensions. Data flows from Dynamics 365 through API and file-based connectors to external systems including SAMAView, ArcGIS, Sensus AutoRead, and payment processors, with all activity monitored and reported through Financial and Operational Reporting dashboards. This architecture demonstrates how to modernize municipal operations while maintaining security boundaries and audit compliance across citizen-facing and internal workflows. Fork and customize this diagram on Diagrams.so to map your municipality's specific integrations, extensions, and reporting requirements.

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How do you architect a municipal ERP system using Dynamics 365 with identity management, digital services, and external system integrations?

This diagram shows a complete municipal ERP built on Dynamics 365 Business Central as the finance system of record, secured by Microsoft Entra ID for both staff and citizen access, extended with Power Platform for permitting and workflow, and connected via APIs to external systems like ArcGIS, utility billing, and payment processors. The architecture separates identity, applications, integrations,