Copyright and Content Complaints

This page is how you report infringing or unlawful content hosted on Diagrams.so, chiefly the public gallery and public share pages, to RedHold LLC ("Diagrams.so", "we"). It implements the notice-and-takedown process of the US Digital Millennium Copyright Act (17 U.S.C. § 512) and serves as our notice channel for other illegal content, including notices from the EU.

1. Copyright infringement (DMCA notice)

If you believe content on Diagrams.so infringes your copyright, send a notice containing:

1. Identification of the copyrighted work you claim is infringed, or a representative list.
2. Identification of the infringing material and where it is: the exact Diagrams.so URL (gallery or share-page link) is essential.
3. Your name, address, telephone number, and email address.
4. A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner.
6. Your physical or electronic signature.

Send it to our Copyright Agent:

Copyright Agent, RedHold LLC
8401 Mayland Dr, STE S, Richmond, VA 23294, USA
Email: dmca@diagrams.so

Incomplete notices may receive a request to supply the missing elements rather than action.

2. What we do with a valid notice

On receiving a substantially complete notice, we act expeditiously to unpublish the identified content so it is no longer publicly accessible while we assess. We then notify the user who posted it, provide them the substance of the notice, offer the counter-notice option below, and record the event against the account for repeat-infringer purposes.

3. Counter-notice

If your content was removed and you believe that was a mistake or misidentification, you may send a counter-notice to the Copyright Agent containing: your physical or electronic signature; identification of the removed material and where it appeared; a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification; your name, address, and telephone number; and your consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, the Eastern District of Virginia) and to accepting service of process from the person who filed the original notice.

We forward valid counter-notices to the original complainant. Unless they tell us within 10 business days that they have filed a court action, we restore the material within 10 to 14 business days after receiving the counter-notice.

4. Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. Termination for cause follows the Refunds and Billing Policy.

5. Other illegal or harmful content

Copyright is not the only complaint we accept. Use the same channel to report content on our public surfaces that you believe is otherwise unlawful, including trademark infringement (include your mark and why the use infringes), defamation (identify the statement and why it is false), non-consensual intimate imagery (treated as a priority), or content illegal under the law that applies to you.

Email legal@diagrams.so with an explanation of why the content is unlawful, the exact URL, your name and email (you may report non-consensual intimate imagery and similar material anonymously to the extent the law allows), and a statement that you believe in good faith your report is accurate. We confirm receipt, review notices in a timely and objective way, act on valid ones, and tell you the outcome. When we remove or restrict content or an account, we give the affected user a statement of what we did, the basis for it, and how to contest it.

6. Do not abuse this process

Knowingly material misrepresentations in a takedown notice or counter-notice can make you liable for damages, including costs and attorneys' fees, under 17 U.S.C. § 512(f). Do not use this process against content you merely dislike; repeated bad-faith notices may be disregarded.

7. What this page does not cover

• Security vulnerabilities: use the Vulnerability Disclosure Policy.
• Privacy requests such as access or deletion: see the Privacy Policy.
• Concerns that AI-generated output you created may infringe someone else's rights: stop using that output and see the Terms of Service. This page covers content users post, not the generation pipeline itself.