About This Architecture

Multi-stage maintenance request workflow with four actor roles—Submitter, Direct Manager, Department Head, and Asset Management Director—ensuring approval gates and accountability. Requests flow from initial form submission through manager review (with optional bypass), department head validation, and final director confirmation before completion. The process includes rejection paths at both manager and department head stages, with notification and closure procedures to handle denied requests. This architecture demonstrates role-based approval chains and decision gates essential for controlled asset maintenance operations. Fork this diagram on Diagrams.so to customize actor roles, add SLA timers, or integrate with your ticketing system.

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How should a maintenance request workflow be structured with multiple approval stages and actor roles?

This diagram shows a four-actor maintenance workflow where Submitters initiate requests, Direct Managers provide initial review (with optional bypass), Department Heads validate and fill result fields, and Asset Management Directors confirm receipt and final completion. Rejection paths at manager and department head stages notify submitters and close requests appropriately.