Damaged merchandise incident response process with three phased workflow from detection through recovery and continuity. Phase 1 captures timeline and damage reports from customs agents and warehouse staff within one day of discovery. Phase 2 consolidates physical and documentary evidence through customs, logistics, and management review within 24 hours. Phase 3 manages seed resupply coordination with Takii Japan, carrier reinforcement, and incident communication over 24-72 hours. Fork this flowchart to customize for your organization's damage protocols, escalation rules, and resupply timelines. Use this template to standardize incident response across warehouses and reduce recovery time.