About This Architecture

Role-based complaint management system with three user types: User, Admin, and Support Agent. Users register accounts, submit complaints, view status, and update tickets. Admins assign complaints to agents, generate reports, and manage users. Support Agents investigate, resolve, and close complaints while the system sends notifications. All actions persist to a central Database, creating an end-to-end workflow from complaint submission through resolution and reporting.

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How do I design a complaint management system with role-based access for users, admins, and support agents?

This use case diagram shows a complaint management system with three roles: Users submit and track complaints, Admins assign tickets and generate reports, and Support Agents investigate and resolve issues. All actions connect to a central Database with automated notifications.