About This Architecture

AWS Recording Search System in ca-central-1 integrates Amazon Connect with Lambda, DynamoDB, and S3 to enable agents to search call recordings by date and filters through a custom workspace interface. The architecture spans three availability zones with public subnets hosting the Connect CCP agent interface, private app subnets running Lambda search microservices, and private data subnets containing DynamoDB metadata tables and S3 recording files. EventBridge triggers asynchronous scan processes that update result tables with retry logic, while CloudWatch and IAM enforce monitoring and least-privilege access. Fork this diagram to customize routing rules, add additional metadata tables, or extend search capabilities for your contact center operations.

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How do you build a scalable recording search system for Amazon Connect agents across multiple availability zones?

This diagram shows a production AWS architecture spanning three AZs in ca-central-1 where agents search recordings via Amazon Connect CCP, Lambda processes queries asynchronously via EventBridge, and DynamoDB stores metadata with S3 holding recording files accessed via presigned URLs. The design ensures high availability, secure access control through IAM, and reliable async processing with retry