About This Architecture

Multi-phase announcement receipt and registration workflow orchestrating communication between customer, OPS, TSS, development, and business analysis teams. Requests flow through Jira ticket creation, Redmine support ticket assignment, technical assessment by Dev/TL, and business analysis review with defined SLAs. The sequence enforces governance checkpoints including bi-weekly announcement review meetings and status transitions from New through In Progress, Review APP, Pending BA, and completion. Teams can fork this diagram to customize SLA thresholds, add escalation paths, or integrate with AWS SNS/SQS for automated notifications.

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How should a DevOps team structure an announcement receipt and registration process across OPS, TSS, development, and business analysis teams?

This diagram shows a six-phase workflow: Announcement Receipt from external customers, OPS Jira ticket creation (7-day SLA), TSS Redmine support ticket assignment, Dev/TL technical assessment, BA business analysis and PO decision, and bi-weekly governance review. Status flows from New through In Progress, Review APP, and Pending BA, ensuring accountability and escalation across teams.