About This Architecture

Problem resolution and escalation flow orchestrates issue triage from identification through closure with built-in escalation pathways. Issues flow through assessment, prioritization, owner assignment, and delivery team resolution, with a decision gate determining whether closure or escalation to contract management is required. Unresolved or critical issues trigger escalation to PM and contract manager for resolution and decision-making, followed by root cause analysis and process improvement capture. This workflow ensures systematic problem handling, accountability tracking, and organizational learning from incidents.

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What is a standard problem resolution and escalation workflow for managing issues from identification to closure?

This diagram shows a complete problem resolution flow starting with issue identification and assessment, moving through owner assignment and delivery team resolution, with a decision gate that routes critical issues to PM and contract manager for escalation. Resolved issues close directly, while unresolved issues trigger root cause analysis and lessons learned capture for continuous improvement.